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Contactcenter Marktstudie 2010The Market Study 2010 examined are planned in which technology or service areas of investment in the call center area 2010th. A distinction is made between replacement investment and initial acquisitions. Another object of the study is to identify relevant issues that move managers with respect to 2010.In the period from 01-18.12.2009 more than 200 telephone interviews were conducted. In parallel, the possibility existed of an online questionnaire to participate in the study . |
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Callcenter Erfolgsstudie - Was trennt die Spreu vom Weizen?In cooperation with the FH and FHW Berlin, the Institute for Systemic sales management and support of the contour Consulting Services, the staffing company Go Fast Forward and the CRM-vendor Grutzeck-Software have been in the summer of 2008, interviewed more than 300 call center operators in Germany. The aim of the study was to find out the factors, the successful from less successful call center is different. |