Free Studies ...
The following studies are available free for you:
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Contactcenter Marktstudie 2010The Market Study 2010 examined are planned in which technology or service areas of investment in the call center area 2010th. A distinction is made between replacement investment and initial acquisitions. Another object of the study is to identify relevant issues that move managers with respect to 2010.In the period from 01-18.12.2009 more than 200 telephone interviews were conducted. In parallel, the possibility existed of an online questionnaire to participate in the study . |
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Callcenter Erfolgsstudie - Was trennt die Spreu vom Weizen?In cooperation with the FH and FHW Berlin, the Institute for Systemic sales management and support of the contour Consulting Services, the staffing company Go Fast Forward and the CRM-vendor Grutzeck-Software have been in the summer of 2008, interviewed more than 300 call center operators in Germany. The aim of the study was to find out the factors, the successful from less successful call center is different. |
Know-How: Free eBooks for you...
Following eBooks are available free for you:
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eBook "Richtig Geld sparen bei der CRM-Einführung"Do you know this? You are looking for new ways of distribution, but do not really know what are the possibilities? You flirt with a CRM-Software? |
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eBook "Erfolgreiches Callcenter 2010" |
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eBook "Erfolgreiches Callcenter 2009"Speakers and solution of each year in November, with more than 150 executives, the interactive event, "Erfolgreiches Callcenter" instead of. This eBook contains over 90 pages of articles and examples of speakers on all aspects of Contact Center. |
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eBook "Kampagnen effektiv planen, steuern & durchführen"Once actions are now as little crowned by success, such as mass actions are addressed in those with a watering can, a large number of recipients. IIntelligent campaign planning and long-term communication strategies over different communication channels are needed for you to succeed.The eBook points out in practical steps can be like your campaign a success. |
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eBook "Erfolgreich mit Telefonmarketing"The phone as a direct way to reach the customer unbeatable benefits. The phone is cheaper than a personal visit by a sales representative. In contrast to the mailing, fax or e-mail but the phone offers a direct response opportunity. Can respond directly to questions and objections.To help you get telemarketing as a medium of dialogue-driven sales approach closer, it gives you for free eBook "Erfolgreich mit Telefonmarketing - How to make telephone marketing professional and effective!". |